May 4, 2016

Leadership

Comprehending the crucial success factor of leadership

  • In 20 years of quality management experience I have found that more often than not a root cause in achieving excellent and sustainable service rests with skilful leadership
  • How a team is lead and what the leadership culture is an organization are critical success factors for leadership and service excellence
  • I have found that the following competencies for the leaders are most relevant (refer to my evaluation material on leadership competencies for more food for thought)
    • Technical – Continuous acquisition, application and improvement of capabilities
      • Quality Management
      • Best Practices
      • Management
    • Collaboration- Communicate, foster talents, use resources effectively
      • Communication
      • Foster
      • Resources
    • Strategy – Develop vision, define targets, organization design
      • Vision
      • Target
      • Design
    • Self – Ability to leverage and reflect. Priorities and Time Management
      • Leverage
      • Time / Priority
      • Learning & Reflection
  • Additionally there are empowering factors of leadership
    •  Wisdom
      • Understanding – Viewing situations as they are,not they appears to be
      • Reflection – Are you sure? What am I doing? Hello Habits! ‘Thinking the speech of the mind
    • Ethical Conduct
      • Communication – Truth, Kindness – ‘Speaking in a truthful and non-hurtful way’
      • Actions – Compassion, Coaching, Mentoring, Equal Rights – ‘Acting in a non-harmful way’
      • Livelihood – Meaningfulness, Work without transgressing your ideals of compassion, Be awake to the consequences of the way we work
    • Concentration
      • Mindfulness – See things for what they are with clear mind
      • Effort – Prevention, Managing, Creation, Fostering – ‘Making an effort to improve’
      • Evenness – Stability and Stillness

This is what I call Aware Leadership. Please visit our presence on Aware Leadership on the web if you would like to learn more or attend one of our seminars.

Leadership is a absonlutely crucial and perennial capability

  • Deloitte Global Human Capital trends 2015 study states “…In today’s competitive business environment and rapidly evolving world of work, organizations must continuously develop a robust portfolio of leaders who are ready to engage employees, push forward growth strategies, drive innovation, and work directly with customers. Companies that fail to invest continuously in the leaders of tomorrow may find themselves falling behind their competitors…”. Please do read also the 2016 Deloitte Global Human Capital Trends study.
    I strongly agree!
  • Consider the pressures of (regulatory) change. Your institution is in dire need of captains and lieutenants to soundly maneuver the ship through the changing seas, keep everything afloat and keep sailing in calm waters.
  • If you find yourself with exploding budgets, stressed-out work force and not meeting compliance level – take a good look at your culture and level of leadership.

Where to Start

  • Start with commitment to leadership development from the top
  • Answer the question: Leadership for what?
  • Develop inclusive leaders at all levels
  • Make talent development and succession a priority
  • Develop or leverage a capability model
  • Extend boundaries to create new leadership development opportunities

Change without influencing change in people is not sustainable

  • A financial institution highest good are the employees – they create the value.
  • Being that they are human, we have to consider human psychology and behaviour in our business as well
  • In 20 years of quality management experience and my work as a change agent in the enterprises I worked for I have found that excellence and again sustainability is possible only if the individuals are adequately considered.
  • I have found that if an organization can motivate their employees (caveat: that does not imply to please always) then the magic of give-and-take and motivation happens.
  • Let’s have a look at motivation based on what I find a superb summary by Daniel H. Pink (“Drive: The Surprising Truth About What Motivates Us”).
  • Now put yourself in the shoes of yourself maybe or one of your colleagues / team members.
    • Not only have the number of regulatory (hence technical) requirements been rising and rising. The pressure to “stay on top of it” and finding the time even just to read all the pages of regulation, let alone understand is scarce.
    • Along come the complexity quantum leap. More and more functions are interlinked and are melting together. Particular finance, risk and controlling. Know-how in each area is just expected of other. Even more it is a crucial success factor that everybody is expert in their and a little in the area of the other. New functions may even be called for.On top comes just plain running the bank type jobs.
    • And the crema on the cappuccino are the relentless ad hoc request of the regulator.
    • How to keep all those demands and dynamics in sync and not to „burn“ your workforce including yourself?