ISO 9001:2015 Quality Management

Understanding ISO 9001:2015 Quality Management

ISO 9001:2015 is a standard for quality management systems (QMS) that helps organizations ensure they meet the needs of customers and stakeholders while meeting statutory and regulatory requirements related to their products or services. The standard is applicable to any organization, regardless of its size, type, or industry. The latest version, ISO 9001:2015, was released in September 2015 and is the most current version of the standard.

What is a Quality Management System (QMS)?

A QMS is a framework of policies, processes, and procedures that an organization establishes to ensure it can consistently meet and exceed customer and stakeholder requirements. ISO 9001:2015 provides a framework for implementing a QMS that is focused on customer satisfaction and continuous improvement.

Benefits of ISO 9001:2015 Certification

ISO 9001:2015 certification offers many benefits to organizations, including:

Improved customer satisfaction and loyalty
Increased efficiency and productivity
Reduced costs and waste
Improved communication and teamwork
Greater consistency and traceability of products or services

ISO 9001:2015 certification can also help organizations gain a competitive advantage by demonstrating their commitment to quality and continuous improvement.

Key Changes in ISO 9001:2015

The latest version of ISO 9001 includes several key changes, including:

A greater focus on risk-based thinking
Increased emphasis on leadership and top management commitment
Increased flexibility in documentation requirements
A greater emphasis on the context of the organization

Conclusion

ISO 9001:2015 provides a framework for implementing a quality management system that is focused on customer satisfaction and continuous improvement. Certification to the standard offers many benefits to organizations, including improved customer satisfaction, increased efficiency and productivity, and a competitive advantage. With its increased focus on risk-based thinking, leadership and top management commitment, and the context of the organization, ISO 9001:2015 is a valuable tool for organizations of all sizes and types.

Thank you for reading! For more information on ISO 9001:2015 Quality Management, please contact us.

February 23, 2023March 14, 2023

Best Practices

Leaning on best practices as a base for meeting the change demand challenge.
Here a sample view from the financial sector, but the call for change is similar in all industries:

Some of the regulatory requirements are in essence not formulating new requirements.
Take BCBS 239 for example, taking a closer look at the principles at the core the paper is asking for a high quality enterprise data warehouse with a high degree of integration, a mature data quality management system and an enterprise architecture management.
These requirements are not new in other industries and in some sense also not for the finance industry. They were just never really have-to dos to succeed, or were they?
Concepts are readily available to provide answers to the change demand the regulator is pushing for. Even for the regulations that do require new rules.
For completely new rules concepts are also available on how to bring about the changes in the organization to comply and arguably also on how to maybe even make it an competitive edge if you comply effectively and skillfully.

So what are those concepts available? – Best Practices
A comparison may help make a key point. If you would like to prepare a meal you have never made before. How would you go about fixing it?
A cook book would be very helpful. Somebody has fixed the meal before, maybe even fine tuned it and has written down the instructions on how to fix it. All you have to do is follow the guidance, get the ingredients and follow along. Chances are your
meal will turn out just fine and tasty and if not the first time then by practices the 2nd time. By the 4th time you will add your twist and adjust the recipe to your liking.
Absolutely the same is true for best practices available.
Decide which ones will suit you. Make sure you have the ingredients (leadership, human factor to name two key ones), establish a strategy – a plan – implement and adjust.

Sample list of some best practices

ISO 9001:2015 – International Organization for Standardization
CMMI – Capability Maturity Model Integration – CMMI Institute
Project Management Body of Knowledge (PMBOK®) – PMI
Portfolio, Programme and Project Offices (P3O®) – AXELOS
Portfolio, Programme, and Project Management Maturity Model (P3M3®) – AXELOS
Business Analysis Body of Knowledge® (BABOK®) – IIBA
COBIT 5 (Control Objectives for Information and Related Technology) – ISCA
ITIL 2011 edition – AXELOS
Enterprise Risk Management – Integrated Framework – COSO
TOGAF® – The Open Group
Data Management Body of Knowledge – DAMA®

February 23, 2023March 14, 2023

Carpe Momentum Advisory

Carpe Momentum Advisory™

Mission Statement

Quality, Organization, Process, People

Enable your quality, service and leadership focused organization by strengthening strategy, leadership, business / organization transformation and continuous improvement competencies in order to shape, develop and deliver profitable and sustainable business.

Change Management Consulting

Carpe Momentum Advisory accompanies people and companies to prepare for a world that nobody knows yet. I ensure that change takes place and help those involved along the way. In practical terms, this means designing a change process strategically and with planning and consciously dealing with uncertainties and unknown variables.

In my work, I always keep an eye on the social system – but I absolutely do not understand myself as mere cultural advisors. On the contrary! I am a specialist from many different disciplines. This is how I ensure sound expertise and innovative solutions.

Change consulting means co-creation for me. Together with my customers, I develop concepts and measures. I am also at their side in the implementation and deal with situations that regularly pop up when change occurs. I consider myself as a sparring partner who helps to clear away stones and to overcome hurdles. Top Management or Shopfloor – I speak your language!

Examples on how I can add value to your organization:

Support the development and deployment of new processes / tools
Identify risks and opportunities for service improvement
Enable collaboration among subject matter experts, particularly IT ↔ Business
Continuous improvement driver and facilitator
Enable and facilitate cross group and single group business analysis
Lead and facilitate complex process or project and program improvement efforts
Support efficient integration of new regulatory requirements
Lead, coordinate & facilitate cross team business transformation effort
Support execution of cross team / group projects or programs
Empower and support employees, (senior) leaders and individuals alike

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Coaching

Coaching as Success Factor

Whether a single team or peer coaching, it is usually about a concrete challenge to work on. Lighting up the situation in a process from different sides as well as skillful questioning can make the solution sought appear. Either in a coaching session or in a longer coaching process – depending on the initial situation, I decide together what is right for you. I am fast to find the right coaching for your situation.

From my point of view, coaching is also an integral part in the personality development of employees and executives, and beyond that they are an incubator for new ideas. My coaching is based on many years of specialist and managerial experience.

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Training

Advance Through Training

Of course, the empowerment of employees and executives is an essential element of our work: Whether you are looking for standard training, you need special curricula tailored to your needs or want to convey ad-hoc skills in the context of change projects.

It is important to me that trainings not only convey content and methods, but are also exciting and fun. In doing so, I am always close to the work context of the respective group and make sure that the lessons learned are practically anchored.

The empowerment of your employees is a major building block in your change process.

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Moderation | Workshops | Event Moderation

Your in-house resources are the people who should participate as much as possible in a discussion or workshop. A good moderator is quickly accepted, understands the concerns of their target audience, recognizes personal qualities of the participants, and moderates them along a group-dynamic process to the desired or deliberately open-ended result.
In change processes, a moderator in the team is a real joker. They intervene when conversations are frustrated or ideas degenerate into blind action-ism. They moderate through lulls and help to straighten out emotional moments. Even in top management workshops or project meetings, our moderators are always perceived as a gain.

For large groups, there are profitable formats such as World Café and Open Space Technology.

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February 23, 2023March 14, 2023

Change Management Consulting

Quality Change Management Consulting Services for Your Business

I am a senior change management consulting freelancer. I specialize in guiding organizations through the change process with precision and care given that the future is constantly evolving and full of uncertainties, my expertise helps you prepare. In my high-value added and quality consulting services I focus on people, processes, organization, and quality.
As an experienced change management consultant, I provide innovative and effective solutions. To emphasize my services include identification of risks and opportunities for service improvement, business analysis, and facilitation of complex process improvement efforts. Working closely with your subject matter experts to ensure continuous improvement and efficient integration of new (regulatory) requirements. What’s more I offer coordination and facilitation of business transformation efforts.

Carpe Momentum Advisory works collaboratively with my clients to develop concepts and measures that meet their unique needs. My consulting services empower and support employees, senior leaders, and individuals alike. I’ll be there with you during the implementation stage, providing support and guidance as you navigate the complexities of change.

With a focus on quality, organization, process, and people, I provide exceptional change management consulting services. In short choose Carpe Momentum Advisory to help you seize the moment, no matter where you are in your organization.

Customized Change Management Consulting Services for Your Business

Even more Carpe Momentum Advisory offers customized services that cater to the unique needs of your business. As a senior consultant I will work closely with you to identify and prioritize the areas of change that require attention. We’ll design change processes strategically and plan with care to minimize any risks associated with the change. Of course I will ensure that your business is well-positioned to takes advantage of any opportunities that arise as a result of the change.
The consulting services can be tailored to support any aspect of change management, from organizational design to process improvement, and everything in between.

For this reasing I am using a range of tools and techniques to facilitate change. This includes stakeholder engagement, communication planning, risk management, and performance measurement.

Carpe Momentum Advisory customizes its change management consulting services to meet your specific needs. We’ll work with you every step of the way to ensure that the change process is seamless, effective, and sustainable.

Contact Us Today

In order to help your business navigate the complexities of change, look no further than Carpe Momentum Advisory. Get the 28 years of experience and expertise knowledge needed to help your business thrive in an ever-changing landscape.
In conclusion contact me today to learn more about my services and how I can help your business achieve success through effective change management.

February 23, 2023March 14, 2023

Aware Leadership

Aware Leadership | Core Offering

Supporting Your Leadership Excellence

At the core of Carpe Momentum Advisory™ is the offer of the rich leadership body of knowledge and practice. A set of leadership functions and factors to enrich leaders with, in a way, a full set of capabilities. Unquestionably Aware Leadership is extending mindful leadership by deepened understanding and reflection. Expanding skillful effort and evenness and extending appropriate communication, action and livelihood.

Aware Leadership Relationship with Emotional Intelligence

Undoubtedly Carpe Momentum Advisory™ provides leadership excellence through the Aware Leadership factors and functions. This promotes a high level of emotional intelligence and provides a sound leadership function tool kit. Subsequently these components enable you to excel as a leader by fostering focus, creativity, clarity, and compassion.

Likewise Aware Leadership extends current mindful leadership by offering a full set of capabilities to enrich leaders. The functions and factors deepen your understanding and reflection, expand skillful effort and evenness, and extend appropriate communication, action and livelihood. As a matter of fact by incorporating these functions and factors, you can lead more effectively and with greater awareness.

Emotional Intelligence vs. Aware Leadership

After all Emotional intelligence is the ability to identify and understand your emotions, which in turn allows you to manage those emotions more effectively. High-performing leaders in today’s business world possess emotional intelligence and utilize it to excel. By enhancing your emotional intelligence through Aware Leadership practices, you can stand out as a leader and create a more positive, productive and more importantly sustainble work environment.

Emotional Intelligence is the ability to identify and understand your emotions, allowing you to more effectively manage those emotions and hence your behavior. It represents the difference between average and high-performing leaders in today’s business world.

Strategy

It is all about your strategy. This service includes the option of various formats advisory to every level of your organization for the purpose of linking strategic direction and priorities to day-to-day jobs.

At Carpe Momentum Advisory™, we understand that it’s all about your strategy. That’s why our services include various advisory formats to every level of your organization. We help link your strategic direction and priorities to your day-to-day jobs, ensuring that you are making progress towards your long-term goals.